A One–Hour Ticket Response Time Guarantee
All your support requests will be attended to in maximum sixty minutes after the ticket or email has been received. If your case calls for additional assistance from a server administrator, we’ll forward the support ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be needed for discovering the best solution. If you order our Managed Servers package, all of the server management services included there will be executed whenever you wish.
An Exceptional Client Care Service
- We will be available to you 24–7 to respond to any enquiries that you may have connected to our Online Control Panel and any of the applications that we have pre–installed on your behalf on the server. If you also require support handling server management tasks, have a look at our Managed Servers package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
We have equipped the Online Control Panel with an extensive knowledgebase, which includes detailed explanations of all its features and functions. What’s more, we have made exhaustive video tutorials that will further teach you how to carry out a particular action or resolve a regularly experienced problem. All the educational articles and the video tutorials are easily reachable from each Online Control Panel section through the Help and Videos buttons located in the top right corner.