A 99.9% Server Uptime
The principal advantage of constructing your own web hosting platform is that you do not need to worry about compatibility issues – you set up a given set of software applications in such a way so as to work with a given set of hardware elements. The final result is something much more solid and reliable, because there are fewer potential risks of failure. We have set up our cloud hosting platform atop tried and trusted hardware components coupled with a strongly modified version of SELinux in order to create a fully safe home for your web sites.
Because of this, with each of our web hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is important to also build your own network infrastructure. For this reason, we set up a custom–configured internal network in each one of our datacenter facilities. Based on top–class Juniper switches and routers, our internal network allows for faster–than–the–blink–of–an–eye data transmission rates and is also completely redundant.
Because of this, you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, irrespective of which web hosting package you’ve selected.
A 30–Day Money–Back Guarantee
Like with any other service, if it is your hard–earned money on the line, you can’t feel truly secure. That’s the reason why, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. If you don’t feel satisfied with our hosting service or if you wish to get a bit more powerful hosting solution, such as a VPS servers or a dedicated servers – we will give you your money back in full, with no hidden costs or return taxes.
24/7 Technical Support
If you happen to own a hosting company, your tech engineers are of chief importance. That is the reason why we have diligently assembled a very trained team of technical support engineers, each with several years of experience behind his back. With their help, we offer 24x7 support with all our hosting services.
And not only that, our company offers a 1–hour response time guarantee. All customer support tickets are replied to in under 1 hour and our average response time is well under 20 minutes!