Should you ever face a problem with your site and be unable to handle it yourself, ask the hosting company’s customer support staff to help you bring the website back online. A swift solution would be the most favorable scenario, but lots of companies respond within 24 hours or even more, particularly if you are working with a hosting reseller. Even if your problem can be easily solved, your website may not function correctly or may not be reachable whatsoever for an extended span of time, so you may lose potential clients because it’s very unlikely that anyone will be eager to revisit a site that’s inoperational. That said, you have to make certain not only that you can touch base with your web hosting company, but also that they can answer and assist you in a well-timed manner. If a web application update does not go smoothly or if you delete something unintendedly, for example, the website should be fixed promptly so as to avoid prolonged downtime.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max reply time for any trouble ticket that you submit or any e-mail that you write is just 60 minutes, even if you contact us on weekends and public holidays. Whatever the nature of your enquiry or problem might be, we will help you out immediately and will supply you with the necessary info to sort out any problem with your sites. The real reply time commonly does not exceed fifteen to twenty minutes, which suggests that you can just forget about waiting around for hours to get a problem solved or even worse – waiting a whole day only to receive a reply that more info is required while nothing is resolved. We’ll give you assistance in a timely fashion since we realize how invaluable time can be in the dynamic Internet sphere. The one-hour response time guarantee applies to any billing or technical question that you might have connected to our web hosting.