A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It is an efficient method to get some information about the website hosting services or have some issue resolved because you're talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes any time you exchange info such as usernames or domain names, the quicker response time since the communication is live and the fact that you don't have to stay on the chat constantly - you can do another thing while the agent investigates the issue involved. Furthermore, you are able to be a part of a live chat room from any computer that's connected to the web, avoiding the phone rates that you'll have to pay in case you are calling to a different country.

Live Chat Support in Web Hosting

In addition to the telephone and ticket support, our company provides live chat support as well. You're able to get in touch with us every day, including weekends and holidays, and we can give you more info about the web hosting that we provide in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Though for entirely tech matters you'll have to open a ticket to our tech support team, as such matters need extra time to be dealt with, you may still get in touch with us through the live chat for some technical details. To give you an example, we are able to assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to speak to a live person.