There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a trouble ticket system. This is the least complicated means of correspondence for many reasons. In case no technical support engineer is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably be received. On top of that, you can copy and paste large pieces of information without having to worry about misprints, and in case a particular problem requires more time to be fixed or a number of responses must be exchanged, all the information will be in the same place, so either party can always see the steps taken by the other one. The downside of using tickets to get in touch with your web hosting provider is that they’re often separate from the hosting platform, which means that if you have to supply info or to adhere to guidelines, you’ll need to use no less than two different admin dashboards and this number might increase if you’d like to administer multiple domains. Besides, a lot of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our web hosting isn’t separate from the hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any given time with just a couple of mouse clicks, without needing to sign out of your hosting account. The ticketing system includes a quick-search box, which will help you find de facto any support ticket that you have already submitted, in case you need it. Besides, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to handle a specific issue even before you actually post a ticket. The ticket response time is no more than one hour, which goes to say that you can obtain quick assistance whenever you need it and in case our client support team suggests that you do something in your account, you can do it immediately without needing to sign out of the Control Panel.