Integrated Ticketing System in Web Hosting
The ticketing system that we use for our web hosting isn’t separate from the hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any given time with just a couple of mouse clicks, without needing to sign out of your hosting account. The ticketing system includes a quick-search box, which will help you find de facto any support ticket that you have already submitted, in case you need it. Besides, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to handle a specific issue even before you actually post a ticket. The ticket response time is no more than one hour, which goes to say that you can obtain quick assistance whenever you need it and in case our client support team suggests that you do something in your account, you can do it immediately without needing to sign out of the Control Panel.