Being able to contact your web hosting company if you have any questions or encounter any troubles is quite important and how quickly they'll answer back and react is essential, particularly if your site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are, in addition a way to identify actual suppliers from resellers. The second usually reply just to e-mail messages or support tickets and you'll have to wait for a whole day or longer so as to get a response. When the problem calls for several responses, you may end up losing days to get a basic problem solved. When you use an authentic and trustworthy hosting company, you should be in a position to connect with the support team anytime and get a prompt response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Web Hosting

We supply 24/7 billing, customer and technical support for our web hosting. Even if you are not our client yet and you have some questions, we can assist you in a timely manner and supply you with the necessary info, in order to give you the choice to make the very best decision when you acquire your new hosting account. We are available anytime, including weekends and holidays, and we provide you with numerous ways of communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we have several telephone numbers around the world, thus you will be able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The actual response time is around 15-20 min, so you can forget about waiting for days and nights to get support for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server from our company, you are able to contact us anytime using several channels and the max time that you will have to wait for an answer is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we can help you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech matter, you will be able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of common questions or you'd like to learn more about our website hosting services before you order, you can also employ our live chat or you can call one of the local numbers that we have in several countries around the world. In case you'd like to have assistance with third-party software that you can't set up or manage efficiently, you're able to add the Managed Services upgrade to your current package and our system administrators will assist you.