iM Design & Hosting

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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is click the Help button, which is present on each page. A context menu will open. It includes elaborate info about all the actions that you can carry out on the given page. Each popup appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich variety of tutorial videos demonstrating how to use our web hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than just reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you need, have a gaze at our extensive Frequently Asked Questions section, which contains questions asked by real people and offers real solutions. We frequently update our Frequently Asked Questions section with new articles so as to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ database either, you can contact our fantastic team of tech support engineers available 24-7 and ready to help you with any question. Each trouble ticket you submit will be replied to in less than 1 hour (the average ticket response time is only twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 92542

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com